|Boost Customer Service Understand 6 Essential Strategies
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|Author:||moni905 [ Wed Sep 21, 2022 2:37 am ]|
|Post subject:||Boost Customer Service Understand 6 Essential Strategies|
Did you know that around 65% of consumers give up on a business because of poor customer service? And that 84% of customers say their expectations were not exceeded in their last contact? Well, having a business requires a lot of care in this area, after all, it is through it that you will communicate with the consumer — whether before, during or after a purchase . With the modernization of communication channels, the customer wants to come across something beyond the obvious. He wants to be enchanted and live experiences with brands — acquiring quality products is no longer enough. Therefore, good service is essential for the success of your business. To help you in this challenge, we have listed six tips on how to get organized, captivate your consumers and boost your sales .
Take care of your media we currently have many ways to contact our customers, from the most traditional to the alternative ones, such as social networks . And each of them has peculiar characteristics that can be used to your advantage: traditional channels among the conventional ones, the telephone and email stand out. However, before we talk specifically Whatsapp phone number list about each one, it is important to point out that if you have a business aimed at people of generation x (born between 1961 and 1981), for example, these will be your basic means. Even though many of this group are already inserted in the media, most feel the need to communicate in a more formal and simplistic way. So focus on those channels, okay? For the telephone , the treatment tone and the agility in the answer.
The characteristics that will determine the success (or not) of your service. So, you need to pay attention to some key points: adequate environment: preferably settle in a place without noise so that communication flows without interruptions and seriously (you don't want to give the impression that you work in the “muvuca”, right?); personalized treatment: write down the customer's name and email and, if you have management software, access their history to serve them more efficiently; courteous language: keep your tone formal but approachable. And, of course, avoid slang and very technical words. On the other hand, email , unlike the telephone, which is on-time , is a fragmented and asynchronous medium, which requires you to be even more careful when communicating.
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